![]() ![]() Water service line leaks are expected to be repaired within 72 hours of notification. The customer will need to contract with a plumber or excavator to make the repairs. When a problem occurs on a service line, the Water Division, if requested, may provide the property owner with guidance in determining the cause of the problem and an appropriate course of action to remedy the situation. View the water service line diagram to see common parts that make up a water service line and what they are called. The entirety of the water service line is owned by and the responsibility of the customer. Past Consumer Confidence Reports can be viewed here.Ī water service line is the pipe connecting a customer to the public water main. For customers needing information for a specific parameter not covered in the Consumer Confidence Report, contact us at 31. Water quality reports are provided annually to the public via the Consumer Confidence Report. Some customers choose to use in-home water softeners for zero hardness water. ![]() The water softening process is lime-softening and removes most water hardness. The treated water is then distributed to customers via the network of pipes, pumps, and tanks known as the water distribution system.ĭeep wells in the Silurian or Jordan aquifer are used for nitrate dilution and the Iowa River is used directly when alluvial aquifer production is poor.Next, clarification and softening, recarbonation, filtration through granular activated carbon, and disinfection occurs.Source water is pumped from the alluvial aquifer (Iowa River through the sandy riverbed) to an aeration tank.The unit processes together are known as our “treatment train.” These processes consist of the following steps: The Iowa City Water Treatment plant uses several unit processes to produce Iowa City’s drinking water. ![]()
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